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JULY 2014


Internship Objectives

A list of objectives has been determined for each internship period that corresponds with the preceding classroom learning objectives. This list includes the key activities the intern should experience during the internship at their sponsoring dealer. Each internship will vary as to the availability of all the specified objectives. However, this list of objectives should be the guide for planning each internship so that as many of the objectives as possible can be accomplished. A check off signature with the date for each objective accomplished with serve as a record of these experiences and will be used to ensure that the appropriate instruction has been achieved. The percentage of internship objectives completed will be used in calculation of the internship grade. The objectives not accomplished during the program can be used to plan for future training needs.

Dealer Internship

This paid internship allows students to apply what they have learned during their classroom/lab sessions, in a "real world" setting. In addition, students will become familiar with the dealership environment, its organizational structure, and the competencies that are expected of a professional service technician. Upon completion of eight weeks of classroom instruction at SGTC, student technicians will complete eight weeks of internship at their sponsoring dealership, earning four units of college credit.

The internship requirements include:

  • Completing a list of learning objectives
  • Keeping an Internship Logbook
  • Performance evaluations by the supervisor and internship manager extension agent

Intern Logbook

The logbook will provide the intern with a record of his/her learning accomplishments and will be part of the final course grade for the internship. It will be used by the dealer internship manager and/or the dealer program instructor to assess the learning experiences of the intern, and will also help to ensure that the objectives of the internship have been satisfied. Recording the intern's daily activities in a logbook helps keep track of his/her daily learning experiences during the dealership internship. This may include a short summary of activities performed, equipment used, system used, people contacted, training achieved or any other event that has significance relating to the internship. The service report should be considered as a tool to record anything that the intern feels is related to his/her learning experience. The intern should also fill out a regular service report for the work they perform at the dealership, when appropriate.

The Intern Log Book consists of:

  • Dealer information
  • Contact information
  • A list of objectives for the internship period
  • Personal safety reminders
  • Service report sheets to record daily accomplishments.

Internship Manager Extension Agent

The internship manager extension agent is responsible for ensuring that all students have equal opportunities to meet the program objectives and that all are progressing at the same rate. The internship manager extension agent will have input in evaluations and will be the main liaison between the college internship manager, college instructor and the dealership regarding student internships.

Internship Evaluations
In addition to the list of internship objectives, each intern will be given a minimum of two formal evaluations by their supervisor per internship period. An evaluation by the mentor should also be given, if available. The student will also complete an evaluation of the dealer at the conclusion of the eight-week period. Student evaluations are scheduled as follows:

Evaluation No. 1: Four week point
Evaluation No. 2: Eight week point

A Caterpillar Dealer Service Technician Program internship manager will assess each student weekly during his/her internship to check on learning objectives and needed areas of improvement. This will be accomplished by the intern faxing or emailing objectives completed and his/her daily log to the internship manager from the previous week. The internship manager will visit the intern at the dealership on an “as needed” basis. The program internship manager will assign a grade to the student's internship worth four units of college credit based on the evaluations, and the student's logbook.

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