Certified Customer Service Specialist

Offered At the following campus locations
Program Overview

The Certified Customer Service Specialist program provides training in the core interpersonal and technical skill required to deliver exceptional customer service in a broad range of customer contact jobs

Course Overview
CourseCredit Hours
MKTG 1161 - Service Industry Business Environment - 2 credits
MKTG 1162 - Customer Contact Skills - 4 credits
MKTG 1163 - Computer Skills for Customer Service - 2 credits
MKTG 1164 - Business Skills for the Customer - 2 credits
MKTG 1165 - Personal Effectiveness in Customer Service - 1 credit
*11 minimum semester hour credits required for certificate